SALES SUPPORT
We pride ourselves in our after sales services. If you are facing any issues with your product, feel free speak to us directly.
Drop us a call or an email and we will try our best to attend to you immediately.
PRE-SALES SUPPORT
Contact Point
China
Unit 1311, Vili International Building,
#167 Linhexi Road, Tianhe District,
Guangzhou, Guangdong, 510000,
People Republic of China
Tel: +86 180 5427 6119
Territories Covered
- China
- Taiwan
- Hong Kong
- Macau
Contact Point
Malaysia
A2-12-9 Arcoris, No. 10,
Jalan Kiara, Mont Kiara,
50480, Kuala Lumpur, Malaysia
Tel/Fax: +603 64196658
Territories Covered
All other countries except the ones listed above.
POST-SALES SUPPORT
A. Product Training
Product trainings are conducted at our full training facilities centre in Kuala Lumpur, Malaysia led by Captain Bala and his team. Capt. Bala has over 20 years of experience in various search & rescue operations worldwide.
Our training centre comes fully equipped with Ambulance Service, Fire Emergency Response, Search & Rescue Operations, Flood/Water Rescue Operations, Jungle Search & Rescue Operations, and Body Recovery Operations facilities.
Upon product delivery, we offer to our customers:
- One-time product training (FOC)
- Basic Technical Courses - To ensure proper equipment usage by authorized personnel
- Customized and/or Advanced Training Programs - Tailor-made to fit customer needs and requests with minimal charge
Note: Any request for trainings to be conducted outside the centre will incur an additional surcharge.
B. Warranty/Technical Support
We are committed to offer customers a quick after sales service which means that we endeavour to return all calls and emails within 24 hours. Furthermore, we have Service Centres set up in China and Malaysia and we also offer comprehensive online product support for all products purchased from us through our skilled and fully trained engineers.
Other than that, we also provide services that cover the areas as listed below:
- Spare Parts Replacement
- Repair – Any goods defect found needs to be reported within 14 days after delivery and sent back to our service centre in Kuala Lumpur, Malaysia
However, if any defects are found after the grace period but still within the warranty period, goods need to be returned to our service centre in Kuala Lumpur. Shipping cost of goods from the customer to Kuala Lumpur will be borne by the customer. When the product has been inspected followed by product repair/replacement, we will bear shipping cost of goods back to the customer.
- Maintenance
- Warranty extension - Extended warranty services provided upon request.
If you would like post-sales support, kindly email us at: support@wellcrowninternational.com
